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Privacy Policy

How AXYLUMEN Healthcare Solutions collects, uses, and protects personal data.

Effective date: 3 October 2026

AXYLUMEN Healthcare Solutions (“we”, “us”, or “our”) respects your privacy and is committed to protecting personal data in accordance with applicable laws in Jordan, including the Jordanian Personal Data Protection Law and related regulations, as well as other laws that may apply depending on the nature of our services and your location.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard personal data when you visit our website, contact us, request information, or interact with our business.

1. Who we are

AXYLUMEN Healthcare Solutions provides healthcare-related products and solutions, with a focus on cardiac catheterization, neurovascular intervention, interventional radiology supplies, and radiation protection for healthcare professionals. Our market focus includes Jordan and the Gulf region.

2. Personal data we collect

We may collect the following types of personal data:

  • Identity details, such as name and job title.
  • Contact details, such as email address, phone number, company name, and business address.
  • Communication details, such as messages sent through our website, email, or phone.
  • Technical data, such as IP address, browser type, device information, and website usage data.
  • Business and inquiry details, such as product interests, service requests, and partnership information.

We do not intentionally collect sensitive personal data through the website unless you voluntarily provide it and it is necessary for a specific business purpose permitted by law.

3. How we collect personal data

We collect personal data when you:

  • Visit or browse our website.
  • Submit a contact form or request information.
  • Communicate with us by email, phone, or other channels.
  • Engage with us as a customer, supplier, or business partner.
  • Interact with our website analytics, cookies, or similar technologies.

4. Why we use your personal data

We use personal data for the following purposes:

  • To respond to inquiries and provide requested information.
  • To manage business relationships and communications.
  • To improve our website, services, and customer experience.
  • To perform internal operations, reporting, and record keeping.
  • To comply with legal and regulatory obligations in Jordan and other applicable jurisdictions.
  • To protect our rights, users, and systems against misuse, fraud, or security incidents.

5. Legal basis for processing

Where applicable, we process personal data based on one or more of the following grounds:

  • Your consent.
  • Performance of a contract or steps taken at your request before entering into a contract.
  • Our legitimate business interests, provided they do not override your rights and freedoms.
  • Compliance with legal obligations.

6. Disclosure of personal data

We may share personal data only where necessary and appropriate with:

  • Our employees and authorized representatives.
  • Service providers who help us operate our website, communication systems, and business processes.
  • Professional advisers, auditors, or legal counsel.
  • Regulators, courts, or public authorities where required by law.
  • Third parties involved in a business transaction, restructuring, or similar corporate event.

We do not sell personal data.

7. International transfers

Because we may work with service providers or partners outside Jordan, your personal data may be transferred to other countries. Where this happens, we take appropriate steps to help ensure that the data is handled securely and in line with applicable legal requirements.

8. Data retention

We keep personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law, including legal, accounting, regulatory, or dispute-resolution obligations.

9. Cookies and similar technologies

Our website may use cookies or similar technologies to support site functionality, improve performance, and understand how visitors use our pages. You can adjust your browser settings to limit cookies, but some parts of the website may not function properly if you do so.

10. Data security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your rights

Subject to applicable law, you may have rights relating to your personal data, including the right to:

  • Access the personal data we hold about you.
  • Request correction or updating of inaccurate information.
  • Request deletion or restriction of processing where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Object to certain processing activities where applicable.

To exercise your rights, please contact us using the details below. We may need to verify your identity before responding to your request.

12. Children’s privacy

Our website and services are intended for business and professional use and are not directed to children. We do not knowingly collect personal data from children through our website.

13. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy notices separately.

14. Changes to this privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updated version will be posted on this page with a revised effective date.

15. Contact us

If you have any questions, requests, or concerns about this Privacy Policy or our handling of personal data, please contact us at:

AXYLUMEN Healthcare Solutions
Email: info@axylumen.com
Phone: +962 79 868 6899

If you are not satisfied with our response, you may also contact the relevant regulatory or supervisory authority in Jordan where applicable.

This policy is provided as a general website privacy policy and should be reviewed by legal counsel to ensure it fully matches your operations and compliance requirements.